Emergency Calls

Emergency calls through the NRS

The National Relay Service (NRS) is an Australia-wide service that connects people who are deaf or have a hearing or speech impairment with phone users.

If you find yourself in an emergency which is either life threatening or where time is critical, you can contact fire services, police or ambulance through the relay service. The NRS uses specially trained contact centre staff called relay officers. They act as the central link between you and your required emergency service, relaying what is said by each party. Calls through the relay service can be made using a computer, tablet, mobile phone or teletypewriter (TTY).

Here are some ways to make emergency calls through the NRS:

  1. Internet Relay, Captioned Relay and SMS Relay - ask for Triple Zero (000) and your call will be given priority over non-emergency calls.
  2. TTY – dial 106 and your call will be given priority; the relay officer will contact your required emergency service and relay your call.
  3. Video Relay - login to Skype and contact one of the NRS contact names. Note there is no queue priority for Video Relay calls to emergency services.

Visit the NRS website for detailed information on making emergency calls through the NRS. You can also contact the NRS helpdesk at helpdesk@relayservice.com.au or 1800 555 660 to help you get started in using the NRS.